1. Overview
This page explains how users can request deletion of data related to mobile games and applications published by ZikaraX Games and connected to the ZX Games Platform.
2. What Data Can Be Deleted
Depending on the app and features used, deletion may include:
- user profile data stored in Firebase/Firestore;
- nickname or public display name;
- game progress;
- leaderboard entries;
- game-specific settings;
- group, clan, family, challenge, or social feature data when applicable.
3. What May Not Be Deleted by Us
Some data is controlled by third-party providers and must be managed through their own systems. This may include:
- Google account data;
- Apple ID data;
- Google Play data;
- Apple App Store data;
- AdMob advertising identifiers or advertising history;
- device-level analytics or privacy settings.
4. Delete Data from Inside the App
When available, you can delete your data directly inside the app:
- Open the app.
- Open the menu.
- Select “Delete my data”.
- Read the confirmation message carefully.
- Confirm the deletion request.
5. Request Data Deletion by Email
If you cannot access the app or the in-app deletion option is unavailable, send your request to r12h45@gmail.com.
Please include:
- the name of the app or game;
- your nickname, if available;
- the sign-in method used, such as Google Sign-In or Sign in with Apple;
- a clear statement that you want your app-related data deleted.
6. Verification
Some requests may require identity or account verification before deletion. This helps prevent unauthorized requests from deleting another user’s data.
7. Processing Time
We will review deletion requests as soon as reasonably possible. Processing time may vary depending on the amount of data, verification requirements, and technical limitations.
8. Shared Ecosystem Data
The ZX ecosystem may share the same Firebase user ID across multiple games. Deleting data from one app may affect shared profile, leaderboard, group, challenge, or ecosystem data used by other ZikaraX apps.
9. After Deletion
If you continue using an app after deletion, new data may be created again. Local data stored on your device may also need to be cleared by uninstalling the app or using your device settings.
10. Contact
For questions about data deletion, contact us at r12h45@gmail.com.